Nubank founder admits 'bizarre' error in sending message about bank liquidation
Nubank mistakenly sends a notification message warning customers about the end of activities
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The co-founder of Nubank, Cristina Junqueira, classified as "bizarre" the episode that led some of the institution's customers to receive a notification wrongly informing them of an extrajudicial liquidation of the bank.
The alert was sent on Friday (12) and generated concern among users by even mentioning procedures for recovering resources through the Credit Guarantee Fund (FGC).
In publications on social media, Junqueira stated that the message was triggered due to an internal operational error. According to her, a collaborator sent a "pull request" (PR), a term used in software development to suggest changes to code, which ended up accidentally triggering an emergency protocol on the platform.
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"Man, really bizarre, but that's exactly what it was, an operational error. A person who submitted a PR who ended up accidentally activating the protocol that exists when something like this happens. The messages were for a very small portion of customers, but of course it causes some inconvenience," he wrote.
"We sincerely apologize to everyone who received the incorrect information. Anyway, another learning experience and we are already taking action to ensure it doesn't happen again."
The executive said that the problem only affected a small portion of customers - around 20 thousand people - and that the team acted quickly to correct the error. She also apologized for the inconvenience and stated that the episode caused discomfort within the company itself. "We were angry about this", he wrote.
After the repercussions, Nubank reinforced that the notification was sent in error and that its operations continue to operate normally. Cristina Junqueira also stated that the company has already adopted measures to prevent similar situations from occurring again and classified the episode as a learning experience for the team.
Source: G1